The Germain Larivière advantages
White glove delivery
You have just purchased your dream furniture, mattress, television or appliances.
For Germain Larivière, a successful delivery means that you are completely satisfied. Our delivery team follows a seven-step approach in order to guarantee that your experience is as pleasant as possible:
You can make your appointment via any of the following methods, whichever is most convenient for you:
- By telephone
- By e-mail
- In store
Our Delivery Service Department will call you 48 hours prior to delivery to confirm the delivery date and your address.
The morning of your delivery day, we will call you again, between 7:00 a.m. and 9:00 a.m., to confirm your delivery timeframe (usually a 4-hour period). Upon special request, our delivery personnel can even contact you one hour in advance of their arrival in order to ensure that you will be home at the agreed upon time.
Upon our arrival, we will unroll a protective carpet and prepare your home for your new purchase.
Your delivery will be unwrapped and assembled, if applicable.
Our delivery personnel will collect the packing materials and carefully return the interior of your home to the condition it was in prior to their arrival.
On the day after the delivery, you will be contacted for a telephone survey that includes the following four questions:
Q1. In general, were you satisfied with your delivery?
Q2. Were our delivery personnel courteous and respectful?
Q3. At the time of your purchase, did you receive adequate service from your Advisor and our in-store personnel?
Q4. Finally, are you satisfied with your purchase experience at Germain Larivière?
If you were not completely “Enchanted” by any aspect of your experience at Germain Larivière, a member of our team will contact you as soon as possible.
Peace of Mind Guarantee
We are committed to providing you with a positive experience, from purchase to delivery.
But what happens once your new purchase has been delivered to you and time passes?
Germain Larivière offers you a free Peace of Mind Guarantee. This means that, no matter what kind of problem or damage occurs, our Customer Service Team will be delighted to help you find a solution.
Call 1-800-363-1336 to reach our Team, or click here (under the topic Damage or problems with your purchase) for contact information for our various supplier
At the time of your purchase, your Advisor should offer you an extended warranty. If you require more information concerning this warranty, please do not hesitate to contact your Advisor. The extended warranty is another way of ensuring your peace of mind over the longer term.
1001 choices Germain
Germain’s 1001 choices * allow you to customize your furniture! Make your living room furniture unique by choosing the fabric or leather that suits you and that will coordinate with your decor! Or, choose the legs style and color for your new dining room furniture! For creations from Quebec and elsewhere, visit Germain! Offering you the freedom to choose is our specialty with Germain’s 1001 choices.
*Details in store. Additional fees for certain fabrics and / or grades may apply.
90-Day Comfort Guarantee
The Expérience Sommeil (The Sleep Experience) boutique is your guarantee of waking up refreshed.
As specialists, we understand that the purchase of a mattress is an important investment, because you spend close to one-third of your life on it! We also understand that it takes time to adjust to the comfort of your new mattress, which is why a breaking-in period of at least 30 days is essential.
Our 90-Day Guarantee is a reflection of our commitment to helping you enjoy the most restful sleep by offering you an enhanced feeling of well-being, knowing that you have made the best possible selection.
If you are not completely satisfied with the comfort of your new mattress after 90 days, the Expérience Sommeil (The Sleep Experience) boutique at Germain Larivière will be delighted to exchange your new mattress for a model and comfort level that suits you better.*
How to take advantage of the 90-Day Comfort Guarantee:
- You must have purchased a mattress cover the same size as your mattress when you first purchased the mattress.
- The exchange must take place a minimum of 30 days and a maximum of 90 days after the delivery date.
The mattress must be clean and in good condition, and you must place it in its original wrapping. In the case of an exchange pursuant to the 90-Day Guarantee, we will pick up the mattress and deliver the replacement mattress at the same time. Please note that handling charges will apply.
Click here for more information concerning the Expérience Sommeil (The Sleep Experience) boutique or its 90-Day Comfort Guarantee, or to make an appointment with an Advisor.
*If you choose a mattress with a higher value, you will be required to pay the difference. The mattress cover cannot be exchanged.
Budget your purchase (equal instalments) with a 8.9% interest rate
When you make your purchases in store, you now have the possibility of paying them in up to 72 equal instalments at an interest rate of 8.9%.
To take advantage of Germain Lariviere financing, you must pay using your Desjardins Accord D card. If you are not yet a cardholder, you may apply to obtain one directly in store or online on the Desjardins Website
Once you have completed your purchases, you may choose to pay in a single instalment by Debit,Visa or MasterCard or again in several instalments by using your Desjardins Accord D card. This will give you the choice to pay in 24, 48, 60 or 72 instalments at an interest rate of 8.9% or to postpone payments for 3 months interest free.
If the amount of your purchase exceeds the available limit of your Accord D card, you may apply to have this limit raised by the Fédération des caisses Desjardins du Québec at one of the following numbers:
Montreal area: 514-397-4450
Toll free: 1-888-285-0015
Advantages of the Desjardins Accord D card
- No annual card fees
- Competitive 8.9% interest rate
- Take advantage of a practical and competitive payment tool with no annual fees.
- Flexible financing
- You may repay capital at all times and without penalty to thus reduce your total number of instalments.
|Minimum Purchase||Plan number||Term (monthly)||Interest rate|
|0$||D03||3 months deferral period||0%|
*Terms and conditions for the ''Equal Monthly Payments'' financing program and important information on credit terms and conditions. Subject to credit approval and signing a variable credit contract with the Fédération des caisses Desjardins du Québec. There are no membership or renewal fees to pay when signing this contract. The equal monthly payments program is subject to an annual interest rate of 8.9% and interest is calculated from the date of purchase to the date the account has been paid in full. The equal monthly payments are determined by dividing the financed amount, plus annual interest charged at 8.9% for the entire promotional period, by the number of months indicated in the promotion. The first monthly instalment of the amount financed will appear on the account statement following your purchase. At latest by the due date indicated on the statement of account covering an invoicing period, you will be required to make a single payment covering the monthly instalment(s) payable for the period covered by the statement of account, plus, if applicable, all other amounts included in the minimum payment due for the Desjardins card, as per the contract. If the required minimum payment is not made by the due date, interest will be calculated at the rate of 19.9% annually on all outstanding amounts until the outstanding amounts have been paid in full. If you default on any payment due, the Fédération des Caisses Desjardins du Québec may, subject to the Consumer Protection Act, demand the immediate payment of all sums due, whether or not they are immediately due and payable. You may reimburse what you owe, in part or in full, before term, including accrued interest, without penalty. Refer to the variable credit contract of the Fédération des Caisses Desjardins du Québec in store for details.
Example of credit charges over a 30-day invoicing cycle:
Example of credit charges over a 30-day invoicing cycle:
The annual interest rate may apply to a regular purchase, a purchase paid by equal instalments, a deferred payment purchase, a purchase paid by deferred equal instalments or multiple purchases paid by equal instalments